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Frequently Asked Questions

These are the most frequently asked questions about HVAC, repairs, and more. Please feel free to contact us if you don’t see your question answered below.

How will I know when it's time to replace my Heat Pump?

When the system starts giving you more problems than seem cost- effective to fix. If the unit is approaching 10 years in age and major components such as the compressor, reversing valve, accumulator or outdoor coil goes bad, it might makes sense to replace instead of fix. Replacing a compressor for example, is somewhat less expensive than replacing the entire unit, but new units may give you greater efficiency, lower operating costs and a brand new warranty on the whole unit, not just the part to be replaced. When faced with major repairs, we can help you make the right choice.

My present Heat Pump does not keep us comfortable. Should I replace it with a larger one?

In most cases no. The ductwork is already sized for the heat pump itself. So a larger heat pump would need larger ductwork. The problem may be due to undersized ductwork, poor system design or installation. You may need ductwork modifications, a heat load calculation, or possibly an energy audit to find the problem areas and correct them. Some people just can not get used to the lower temperature output and the longer run times of a heat pump as compared to an oil system for example. They don't feel as comfortable, even though the heat pump may be working perfectly fine.

What is the average life-span of a Heat Pump?

It can vary, depending on how much the system is used and how regularly it is checked or serviced. Generally, the average life-span of units built in the 1970s and 1980s is about 15 years, but individual units may vary and last much longer depending on use and how well they are maintained. An ARI survey showed average heat pump life to be about 14 years when recommended maintenance procedures were followed. Newer units are expected to last even longer.

Can I repair my own Heat Pump?

In most cases, no. Heat Pumps are on a 240 volt circuit. Severe shock or electrocution is possible without a thorough understanding of electricity. Also, Cooling systems today are more complicated to service than ever before, now being comprised of solid state circuit boards and sensors. They usually require expert attention in order to comply with federal regulations, such as the Clean Air Act which prohibits releasing refrigerants into the atmosphere. An EPA-certified air conditioning contractor or service technician should be called at the first sign of trouble.

Should I switch to Emergency Heat when it gets below 35 degrees outside?

If you have a normal electric heat pump, the answer is no. That would be foolish. A heat pump can still provide heat down to negative 10 degrees. The heat pump and the electric back-up heat work together - automatically. Now, if you have oil or gas back-up, then you have the option to switch to back-up heat (Emergency Heat) for more comfort. But it may be more efficient not to use it.

How often should I change the air filter in my system?

Standard one-inch air filters should be checked every month during peak use, and replaced if it looks dirty enough to impair the air flow through it. Some filters, such as electrostatic filters or electronic air cleaners, are washable; others, such as media type air cleaners are disposable and must be replaced, but many of those are designed to last up to six months, even a year.

What's included in your Planned Maintenance Agreements?

Our Planned Maintenance Agreements includes cleaning the system, checking for any problems or potential problems and adjusting for PEAK efficiency.

Benefits include:

  • Increased dependability
  • Find potential problems and fix them quickly
  • Provide maximum efficiency which lowers energy costs
  • Prolongs the life-span of the equipment
  • Maintains safe and healthy operation
  • Can help to protect the environment
  • Drastically reduces the chance of a break-down which usually happens at night or on weekends when repair rates are higher
  • Discounts on repairs
  • Discounts on parts
  • Priority Status for Scheduling
  • No Overtime Rates

Why Have Your Air Ducts Professionally Cleaned?

  • For Better Health... Contaminants in your Heating Ventilation Air Conditioning (HVAC) system can aggravate asthma and allergies. Our Duct Cleaning process can help eliminate bacteria and fungus to improve the air quality in your home. Cleaning your air ducts can protect everyone in your home from breathing contaminated air.
  • For A Cleaner Environment... Less dust and dirt means a cleaner environment. Cleaning your air duct system can help maintain a cleaner home, requiring less dusting.
  • For Better Efficiency... Cleaning your air duct system helps your HVAC system run more efficiently, resulting in less run time and lower heating and cooling bills. Cleaning your air duct system can also extend the life of your heating and air conditioning equipment.
  • New Homes & Renovation Work... Your new home may not be as clean as you think. During construction, your air duct system is open allowing wood shavings, drywall dust, dirt, trash, and carpet fibers to settle or be swept into your system. Cleaning your air duct system is the only way to thoroughly remove these contaminates.

What is the life expectancy of my HVAC system?

How often you run your system, the system’s age, its make and model, and whether or not it was serviced regularly over the course of its life can all play a significant role in how long your system will last you.d/or air conditioner to last approximately 15 years.

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